Refund Policy
At ATHLO, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we're here to help.
Return Window
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You may return your item(s) within 30 days of the delivery date.
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To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
How to Initiate a Return
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Contact our support team with your order number and reason for the return.
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Our team will guide you through the return process and provide the return shipping address.
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refunds
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If your return is approved, a full refund will be issued to your original method of payment.
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Please note that shipping costs are non-refundable, unless the return is due to a mistake on our part (wrong item, defective product, etc.).
Exchanges
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We currently do not offer direct exchanges. If you need a different item or size, please return your item for a refund and place a new order.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping service to ensure your return is received.
Non-Returnable Items
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Used, damaged, or altered items are not eligible for return.
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Certain personal fitness items may be non-returnable due to hygiene reasons (e.g. resistance bands once used).
If you have any questions or concerns, please don’t hesitate to reach out to us — we’re always here to help!